Citizens’ Charter
Jindal IVF and Sant Memorial Nursing
Home (SNH) and Jindal Clinics, Sector 20-D, Chandigarh have adopted a Citizens’
Charter:
This Charter
seeks to provide a framework for our users to know services and quality provided to them.
General Information:
The Jindal
IVF and SNH is a small centre which aims to provide high quality and ethical
services at affordable costs. At
present, it provides services for the following specialties by teams which are
highly qualified:
1.
Gynaecological
and obstetric problems and specialized services for infertility including
in-vitro fertilization (IVF) procedures.
2.
Respiratory
/ pulmonary diseases.
The Centre
operates at two premises in close
proximity to each other:
i.
Indoor
admissions, diagnostic and treatment services at Jindal IVF and SNH, 3050,
Sector 20-D, Chandigarh
ii.
Outpatient
consultation Clinic at Jindal Clinics, SCO 21, Sector 20-D, Chandigarh.
Jindal IVF and SNH provides inpatient services for obstetric,
gynecological and non-emergency respiratory disorders.
Jindal Clinics:
Provides services primarily for respiratory disorders; it also houses
the out-patient unit of Jindal IVF and SNH.
Jindal Clinics does not
offer emergency and intensive care services in its premises. Patients with lung diseases who need such
care are given the option of admission in hospitals in the surroundings such as
the INSCOL hospital, Sector 34, Chandigarh or the Fortis Hospital, Mohali.
The Centre
does not provide any consultation or investigation including the ultrasound in
pregnant women for sex-determination of the foetus. The Centre is fully compliant with the
regulatory provisions and sends daily reports of ultrasound tests to the health
authorities.
Medical and Nursing staff:
The Centre has –
Doctors: 16 Respiratory
Medicine = 2; Obst. & Gynae. – 11; Others = 3
Nurses: 25
The doctors, nurses and other staff
at the two premises as above are common.
Inquiries:
Sign boards at the main gates are placed for public information. Location guide maps are available at our
website: www.ivfchandigarh.com and www.jindalchest.com
Signages for
different facilities are made available in the Jindal IVF and SNH as well as
Jindal Clinics.
Telephonic
Inquiries: Jindal IVF and SNH: 0172-4911100
Jindal
Clinics: 0172 – 4911000
Timings:
a.
Jindal
Clinics: An outpatient Clinic only: Monday to Friday – 9.00 am to 7.00 pm (with
variable schedules and/or rotation time for different doctors and specialities
– which can be checked on the respective webisite or confirmed on telephone)
Saturdays: 9.00 am to 3.00 p.m.
Sundays – closed
b.
Jindal
IVF and SNH: Round the clock
services for obstetric and gynaecological problems and other admitted patients.
Laboratory: Outsourced to Sehgal Labs, Sector 16,
Chandigarh. The Laboratory has its
collection centre located in the premises of the Centre.
Specialized
diagnostic investigations for infertility, gynaecological problems as well as
for respiratory diseases (lung function tests, bronchoscopy including bronchoendoscopic
procedures such as biopsies, EBUS etc. and sleep study) are done in house by
qualified doctors and technicians trained in the procedures.
Charges: Consultation charges
Rates for
different investigations and other facilities may vary depending upon the test
and treatment required for an individual patient. These item-wise charges are available at the
reception desks.
Other facilities
i.
Canteen: Available at both premises. Breakfast/lunch/dinner is available at the
Jindal IVF and SNH
ii.
Both
the Centres are equipped with elevators for use of patients and other needy
individuals.
iii.
Blood Bank: As and when there is requirement for
blood transfusion, it is obtained from duly designated and approved places.
Complaints: We make all attempts to provide services to the patients’
satisfaction. In case of any
dissatisfaction, suggestions/complaints can be made at the reception counters
or to any of the following: Dr. Suresh
Verma, Dr. Aditya Jindal.
Responsibilities of the user
i.
Both
the premises of the Centre are No-Smoking areas.
ii.
Please
help us in keeping the premises and the surroundings clean
iii.
Please
use the facilities of the Centre with care
iv.
Please
park your vehicles with care in an organized fashion.
v.
Please
provide us with useful feedback and constructive suggestions.
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